Job Description

Center for Caregiver Advancement
in partnership with SEIU Local 2015

Salesforce Administrator

Remote/Hybrid
(travel to the Los Angeles area for in-person meetings
will be required approximately 12 times during the year).

The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages

CCA develops quality programs for both IHSS home care workers and Skilled Nursing Facility workers. We have a deep partnership with SEIU Local 2015 - the labor union that represents IHSS and SNF workers across California. Our Labor Management Training Partnership for nursing home workers is grounded in partnership systems in which skilled nursing facility employers collaborate with SEIU Local 2015 in order to benefit the workforce and provide higher-quality care to residents through high-quality courses, certifications, and apprenticeship programs.

Position Summary
The Salesforce Administrator will be responsible for leading the ongoing administration and development of our CRM platform, Salesforce. This individual should be comfortable and confident in navigating the Salesforce platform, troubleshooting issues, and supporting implementations. The administrator will be a key team member supporting projects including, but not limited to data migration/management. In addition to working with external partners, the Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to gain a solid understanding of their processes and needs. The Salesforce Administrator must possess strong project management skills, analytical skills, excellent attention to detail, great interpersonal skills, and an ability to think from the user’s perspective. The Salesforce Administrator is the point of contact for users within the organization who have questions or need to be trained on certain Salesforce features specific to CCA.

Essential Duties and Responsibilities

• Understands the business processes and data needs of all organizational units and identifies opportunities for improvement.
• Translates needs into business and technical requirements. Extensive hands-on experience with Web-to-Lead, Round Robin assignment, and led distribution logic.
• Builds a strong and collaborative relationship with process subject matter experts in all organizational units.
• Documents standard operating procedures, system documentation and configuration in collaboration with organizational units to support long-term sustainable administration.
• Leads end user training on how to use available business systems to support their work.
• Collaborates with the Director of Systems Architecture on the capabilities of business systems and with departments to utilize them effectively.
• Manages Salesforce and related applications including configuration, integrations, reports, dashboards, workflows, and user access permissions.
• Serves as the primary resource for managing and responding to service requests related to the Salesforce database, including evaluation, scope, and completion of new development requests.
• Supports effective information management practices through hands-on work with data, audits of data entry by staff, regular communication to users, and proactive recommendations to the leadership team and organizational units. Experience in managing Salesforce consulting firms and third-party vendor relationships.
• Makes recommendations for how Salesforce can be better utilized to support changing business and technical requirements.
• Supports the analysis of existing data feeds and current data systems, data conversion, and integration solutions required to support business processes.
• Oversee and support third-party integrations, including Form Assembly, documentation generation tools and other external applications
• Analyses data and maps data between source systems to ensure the accurate importing of data into Salesforce.
• Analyses, prepares, and executes testing activities for data conversion, cleansing, and integration solutions.
• Completes regular internal system audits, data cleansing, prepare for upgrades, and configure systems for optimized integration.
• Sets measurable goals and deadlines for teams and stays in contact with team leads to ensure projects proceed on schedule in conjunction with the Director of Systems Architecture.
• Develops training materials and provides training and support to Salesforce end users.
• Perform other duties as assigned to support CCA programs and the mission of the organization.

Experience and Qualifications

• Five or more years of experience supporting organizations in the effective use of information systems in analyst, technical, or trainer roles.
• Prior experience documenting processes, standard operating procedures, or similar documentation.
• Broad exposure to different types of software commonly in use at nonprofits – CRM, learning management system, email marketing, website content management system, online forms, and more.
• Prior experience leading group trainings, including leading and mentoring team of Salesforce admins and developers.
• Bachelor’s Degree is required, and Salesforce Certifications (Administrator, Platform App Builder, developer a plus).
• Solid verbal and written communication skills required, including ability to understand and articulate complex requirements.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Proven ability to design and implement new processes and facilitate user adoption.
• Ability to interact and communicate courteously and tactfully with managers, co-workers, students, vendors, and stakeholders.
• Ability to work in a team environment with strong project management skills, use tact and diplomacy and exhibit problem solving skills, as well as multi-task and work well under pressure.
• Commitment to the goals, mission, and values of CCA and strong commitment to social and economic justice. Prior experience at a non-profit is a plus.
• Expertise using Google Workspace and Microsoft Suite; Data Cloud experience or other data lake solutions a plus
• Sales Cloud, Monday.com, Jira, Asana familiarity, and developer certifications preferred.

Extent of Supervision Received: Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instruction may be required for special non-routine projects. Exercises a high degree of independent initiative and decision-making. Reports directly to the Director of Systems Architecture.

Compensation
Salary Range: $85,000 – $110,000.00

Schedule: Monday to Friday

Work Location: Remote/Hybrid
*Travel to the Los Angeles area for in-person meetings will be required approximately 12 times during the year.

Benefits
Excellent Comprehensive Benefits Package, including:

• 100% employer-paid medical, dental, and vision coverage for employees and eligible dependents.
• Defined benefit pension plan with vesting at 3 years -CCA contributes 21% of your annual salary to your pension. In addition, we offer a 401K plan.
• Generous time off policy, including accrued vacation and sick leave.
• 15 paid holidays, including your birthday.

At CCA, we wholeheartedly believe in fostering a compassionate and inclusive organizational culture. Recognizing that the onus is on each of us to build and sustain an environment where mutual respect reigns and equal opportunities flourish, we are eager to welcome applications from individuals of all backgrounds, cultures, and walks of life.

We appreciate the diverse richness they bring to our organization and especially encourage people of color, those living with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community to share their unique perspectives with our team.

As an Equal Opportunity Employer, CCA stands firmly against any form of discrimination based on race, color, sex, national origin, religion, disability, age, reprisals for engaging in anti-discrimination activities, protected genetic information, sexual orientation, or parental status. We wear our badge of equality with immense pride, always upholding fair employment practices with deep empathy and inclusivity.

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