Job Description

Summary/Objective

The Loss Mitigation Single Point of Contact is a liaison between the loss mitigation operations team and borrowers to create a viable solution to avoid Foreclosure proceedings. Our representatives are expected to provide exceptional servicing of mortgage loans and be able to identify eligible programs for the borrower such as a Modification, Short Sale, GNMA, FHA, Fannie Mae, Freddie Mac, VA, and settlement options while ensuring compliance with mortgage holder guidelines and program-specific regulations. It is expected that our Account Representatives maintain active communication with borrower, maintain accurate account data, meet all compliance requirements of the position and industry, close transactions in a timely manner, and facilitate the smooth transition to the newly agreed terms.

What you will do:

• Communicates with Active Loss Mitigation borrowers and third parties to review options to avoid foreclosure and resolve delinquency
• Familiar with FHA, VA, USDA, FNMA and FHLMC Loss Mitigation practices, waterfall options and procedures
• Initiate contact with borrowers to follow up on ending forbearance plans, missing documentation and obtaining Qualified Right Party Contact
• Respond to borrower inquiries regarding mortgage defaults and loss mitigation solutions
• Demonstrate empathy and build trust with homeowners experiencing financial hardship
• Monitor account pipeline to assure all investor and insurer guidelines are attained such as contact attempts
• Coordinate and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies
• Handle escalated issues and customer inquiries about Loss Mitigation options and internal processes/timelines
• Communicate with attorneys or counseling agencies on loss mitigation efforts and arrangements
• Initiate and monitor research on accounts as required
• Responsible for meeting legal requirements and following internal policies

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m.

What we're looking for:

• High school diploma or GED required, college degree is a plus
• Prior collections or loss mitigation experience required
• Knowledge of Microsoft Office, specifically Excel, Word, & Outlook
• Prior dialer or call center experience is a plus
• Knowledge of Sagent mortgage servicing platform and investor systems (such as FHA Neighborhood Watch) is beneficial
• Knowledge of Mortgage industry required
• Borrower/Client Focus
• Problem Solving/Analysis
• Time Management
• Clear and Concise communication; professional business communication
• Teamwork Orientation
• Ability to multi-task in fast paced environment
• Strong organizational skills
• Able to use discretion when dealing with confidential material
• Ability to negotiate
• Resourceful and adaptable
• Ability to take ownership of accounts and drive results

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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