Utility Call Center Representative Job at Atlas Field Services, Ann Arbor, MI

bE5KNXF4U0dZa0RCNlRpMnpSNyt5bkQ3WHc9PQ==
  • Atlas Field Services
  • Ann Arbor, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

WellNow Urgent Care

Patient Care Technician (PCT) Job at WellNow Urgent Care

 ...WellNow Urgent Care takes pride in creating an environment filled with meaningful work...  ...serve. We are committed to offering our patients the best care by adding talented...  ...care with continued clinical and patient experience training. Minimum Job Qualifications:... 

Bland.ai, Inc.

Business Development Representative Job at Bland.ai, Inc.

 ...businesses. We've raised $65 million from Silicon Valley's finest; including Emergence Capital, Scale Venture Partners, YC, the founders of Twilio, affirm, ElevenLabs, and many more. About the Role This is a full-time role located in San Francisco, CA. As a Business... 

SupportFinity™

Junior Project Manager - Luxury Home Construction Job at SupportFinity™

A premier general contractor in San Francisco is seeking an Assistant Project Manager to support project documentation and organization for high-end residential projects. The role requires a minimum of one year of experience in construction management and proficiency in...

Medium

Director of Operations- Property Management Job at Medium

 ...summary for this position. Please note, job responsibilities may change from time to time based on business need. The Director of Property Management leads the execution of the Companys strategy related to property management for the assigned portfolio and markets by... 

Chick-fil-A

Maintenance Manager Job at Chick-fil-A

 ...Facilities & Equipment Maintenance Manager Role At Chick-fil-A De Zavala, the Maintenance Manager role is more than just a job its an opportunity to make a significant impact on the overall success of our restaurant. Our team is committed to delivering an exceptional...