Support Center Agent Job at Sales Match, Aurora, CO

a2RSNXFCYUViRWZJNmoyM3d4TDR6blAyVXc9PQ==
  • Sales Match
  • Aurora, CO

Job Description

Job Title: Remote Support Center Agent

Hourly Pay: $18 - $22/hour

Summary:

We are hiring a Support Center Agent to join our fully remote team. In this role, you will provide front-line assistance to customers by answering inquiries, troubleshooting issues, and delivering effective solutions. If you’re a problem-solver who enjoys helping others and working in a fast-paced environment, this position offers a rewarding path in customer support.

Job Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat

  • Troubleshoot and resolve issues with products or services

  • Accurately log interactions and resolutions in the support system

  • Provide clear, step-by-step guidance to customers

  • Escalate complex or unresolved issues to the appropriate department

  • Stay informed about product updates, FAQs, and support procedures

  • Maintain professionalism and empathy during all customer interactions

Qualifications:

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving abilities

  • Comfortable multitasking and navigating support tools

  • Prior experience in customer support, help desk, or related roles preferred
  • Ability to work independently in a home-based environment

  • Reliable high-speed internet and a quiet, distraction-free workspace

Perks & Benefits:

  • 100% remote work with flexible scheduling options

  • Competitive hourly pay: $18 - $22

  • Paid training and onboarding support

  • Evening and weekend shift availability

  • Supportive, team-oriented company culture

  • Opportunities for career advancement within the support team

Job Tags

Hourly pay, Remote work, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Mestek, Inc

HVAC Technical Service Representative - Controls Focused Job at Mestek, Inc

Scope of Position:Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role...

Reach DANE

Infant/Toddler Teacher Aide Job at Reach DANE

 ...Hours: 40 hours/weekStatus: Full YearLocation: South Madison - 3201 Latham Drive, Madison, WISUMMARY:The Infant / Toddler Teacher Aide will help plan, design and implement a developmentally appropriate curriculum for enrolled children, serve as a primary... 

Zirtual

Virtual Assistant Job at Zirtual

 ...87; About Zirtual At Zirtual, we have been helping clients achieve work-life balance since 2011 by providing experienced Virtual Assistants (VAs) who handle essential tasks, saving our clients and their teams valuable time. Our US-based VAs support both professional... 

PediaStaff

25-26 School-Based Occupational Therapist - OT - JO-2506-36589 Job at PediaStaff

Are you an Occupational Therapist who is interested in exploring a new school-based opportunity for 2025-26? We've got an opening with a school partner in the vicinity of Carpentersville, IL.*Part-time positions are available for an occupational therapist with school-based... 

Our Home

Production Supervisor - 1st Shift Job at Our Home

 ...is looking to grow our loyal and driven team and are currently seeking a boxer to join our team of manufacturing professionals on first shift. Our production supervisor's typical schedule will work Monday - Friday 7AM - 3:30PM. The scope of this position includes all...