Job Description

MAIN OBJECTIVE:

The Director of Property Management will essentially be responsible for the property management division of Lux Management Group at Keller Williams Realty Phoenix. 

The person in this position is a self-starter who wants to be given an opportunity to grow and run a division, who reports directly to the Owner of the company. This person enjoys "building" and putting the pieces in place. They will have exceptional customer service skills, are confident when speaking, are self-starting and like to take control once they know what they are doing. This person will make quick decisions when certain of their answers and doesn't like waiting on other people for answers. 

This position is a leadership role where the person will be in charge of various vendors and will eventually be growing the team to leverage some, or all, of the aspects of the division (processing repairs, leasing/property showings). 

RESPONSIBILITIES:

• Leasing
  • Inform and educating tenants on their lease terms and responsibilities
  • Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures and maintenance request procedures,
  • Move Out/Move In Inspections/Walk Through
  • Repairs Needed
  • Quick turns with cleaning, handyman and carpet cleaning, if needed. 
  • Vacancies posted 60 days prior to date available. 
  • Vacancies leased within 30 days MAX of former tenant move out. 
  • Paying co-broke commission
• Maintenance
  • Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
  • Determine validity
  • Confirming work completed
  • Follow-up with the tenant to ensure satisfactory resolution of the issue.
  • Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
  • Paying invoice
  • Closing out
  • Must be able to work with home warranties
  • Communicate with owners and tenants
  • Work with home warranties
• Collecting rent
  • Charging late fees/removing late fees for small balances. 
  • Ensuring all rent is paid by no later than the 5th of each month. 
  • Issuing 5 day notices on the 6th of the month and proceeding with eviction if rent is not paid by the 20th of the month. 
• Processing HOA/City violations 
  • Charging tenant fee for notice - waivers in case by case. 
  • Notifying tenant of issue. 
  • Confirming tenant knows of issue
  • Confirming issue has been resolved. 
• Client/Vendor Relations
  • Deliver legendary customer service to our clients, vendors and business associates.
  • Set a standard for timely customer service
  • Hold team accountable for delivering.
  • Customer service orientated and be able to provide the highest level of service to all of our tenants,ownersand vendors
  • Must be able to record detailed notes in property management software

REQUIRED SKILLS/EXPERIENCE:

• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus while managing and large workload of multiple deadlines
• Ability to thrive in a dynamic, fast-changing, growth environment
• Arizona Real Estate license (attainable within thirty (30) days of hire)
• Well-organized, service-minded with good interpersonal skills
• Disciplined about time
• Possess a high energy, strong desire to achieve top results with a charismatic, positive “can-do” attitude over the phone and in person
• Strong English skills required, Spanish not required but encouraged

TOOLS AND SYSTEMS UTILIZED:

• Appfolio
• GHL
• Microsoft Suite
• Google Apps 
• ARMLS

WORK ENVIRONMENT:

• This position is in office (64th Street/McDowell in Scottsdale) and in the field.

COMPENSATION + BENEFITS PACKAGE:

• Generous Salary + Bonuses for an Awesome Job + Commissions 
• Full Benefits Package (Health Insurance, 401(k) , Dental, Life, Etc.) Available 
• This position has room for advancement within our organization.

ABOUT LUX MANAGEMENT GROUP:

As a team of passionate real estate aficionados, we are a tight knit, entrepreneurial, success oriented team of highly skilled real estate professionals with a passion for delivering the highest levels of service possible and making their client's real estate dreams a reality.

We're looking to get in business with the right person who is interested in growing their career in real estate. This is a long term opportunity. The selected candidate will exhibit tremendous drive and a compelling reason to succeed. 

We don’t just fill jobs, we build careers. We expect the best. Not the best you can do, but the best that can be done.

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