DELI/COFFEE SHOP BARISTA Job at Mariano's, Aurora, IL

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  • Mariano's
  • Aurora, IL

Job Description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum

  • High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
  • Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
  • Ability to work in a fast-paced environment
  • Ability to work weekends on a regular basis, work any shift and work overtime as needed
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
Desired
  • Knowledge of company policies, procedures, and organizational structure
  • Familiarity with industry/technical terms and processes
  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
  • Promote and follow company initiatives
  • Greet customers, answer questions, and suggest product to enhance service and meet sales goals
  • Maintain cleanliness of customer service area and equipment
  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
  • Follow store policies and procedures
  • Perform cleaning tasks in accordance with the duty rosters and cleaning standards
  • Follow standards for merchandising, stocking, rotating, and storing all products
  • Follow cash handling and register policies
  • Follow inventory stocking and recording guidelines
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Tags

Permanent employment, Shift work, Weekend work,

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