Job Description
Join Vacatia and Help Shape the Culture that Drives Sales Success
Location: Orlando, FL 32819
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process — this is your opportunity to make your mark at the intersection of hospitality and innovation.
Why You’ll Love Working at Vacatia
- Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent.
- Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins.
- Innovation at Scale: Leverage industry-leading technologies—specifically SPI, BUZZ, and XBP—to optimize workflows and enhance sales outcomes.
- Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met.
- Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development.
Your Impact
- Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor.
- Translate data into action by providing detailed reports on call center production to track results and business metrics.
- Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy.
- Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers.
- Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance.
What You Bring
- 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics.
- A track record of motivating staff to follow procedures with energy and reach maximum production targets.
- Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS
- Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact.
- Bachelor's degree in Business or a related field (or equivalent professional experience).
Join Us
Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.
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