Job Description
This is a remote position.
Remote Bilingual Call Center Agents (English/Spanish)
Join the Pride and ROAR with Us!
Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!
Position Overview
As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.
All customer interactions are in both English and Spanish. Fluency in both languages is required.
What You’ll Do
- Handle inbound and outbound customer calls, chat, and email support
- Answer general account and billing questions
- Assist with simple troubleshooting (username/password resets)
- Provide product and membership information
- Upsell services when appropriate
- Deliver empathetic, exceptional customer service
- De-escalate calls professionally when needed
- Manage 70–120 calls per shift
- Contribute to a positive, team-oriented culture — even remotely!
Requirements
- Fluent in English & Spanish (spoken and written)
- 4+ years of Customer Service experience (call center preferred)
- Ability to type 25 WPM minimum
- Must pass a Criminal Background Check and Pre-Employment Drug Test
- Must be able to work in the United States legally
- Strong empathy, communication, and problem-solving skills
- Enjoys helping others and creating memorable customer experiences
Position Details
- Pay: $16.00/hour + incentives & growth opportunities
- Schedule Availability: Between 6:00am–7:00pm CST
- Days: Sunday–Monday; 8-hour shifts, 40 hours/week
- Two consecutive days off
- Weekend availability required
- Biweekly pay
- Company Benefits (medical, dental, vision, and more)
- Remote position | Unites States Only (must have stable internet and a quiet workspace)
Recruiting Lion Solutions is an Equal Opportunity Employer.
Job Tags
Full time, Remote work, Shift work, Weekend work,