Call Center Advisor - Service & Support Role Job at Enterprise Call Center, Gary, IN

bHRwOW9SMlBaRUhEN3oyM3dSZjZ3bkQ1
  • Enterprise Call Center
  • Gary, IN

Job Description



Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description



We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions, concerns, or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

  • Maintain performance targets in quality, communication, and efficiency

Qualifications

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information

  • Remote position – no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

Job Tags

Part time, Remote work, Flexible hours,

Similar Jobs

VG CPA PC / Ceretified Public Accountant

Executive Assistant Job at VG CPA PC / Ceretified Public Accountant

 ...essential information during initial conversationsProvide preliminary fee estimates based on firm guidelinesCoordinate small tasks and assist with workflow management across the teamSchedule appointments and maintain an organized firm calendarSupport client onboarding,... 

VP Management

Staff CPA Job at VP Management

 ...dynamic growth-oriented organization with a fantastic corporate culture? Looking for a corporate accountant where candidate should hold a CPA certification to prepare and file corporate tax returns for multiple organizations. Review and audit internal financials, organize... 

Dynamics ATS

Mechanical Engineer V Job at Dynamics ATS

 ...Mechanical Engineer V JOB-10044772 Anticipated Start Date 10/27/2025 Location Overland Park, KS Type of Employment...  ..., and substations. The ideal candidate has 8+ years of experience, strong knowledge of international codes, HVAC/plumbing standards... 

Indiana University

Research Associate, Biology Job at Indiana University

Title Research Associate, Biology Appointment Status Non-Tenure Track Department IU Bloomington Biology Location Bloomington Position Summary The Department of Biology is a large, unified department with strong undergraduate degrees, nationally-ranked graduate programs... 

Leap Brands

Chief Technology Officer - Retail | Ecommerce Job at Leap Brands

We are seeking a forward-thinking, execution-driven Chief Technology Officer to lead the technology vision and operational excellence for our fast-growing retail and e-commerce/DTC company. This executive will oversee all engineering functions, IT operations, digital...